Frequently Asked Questions

Everything you need to know about buying and selling with us

What is the condition of the items sold?

All items undergo a rigorous testing process and quality check by our expert technicians to ensure they are in good working order before being listed for sale.

Do you offer a warranty on pre-owned goods?

Yes, most items come with a standard 90-day warranty for peace of mind. Some high-value electronics may be eligible for extended protection plans at checkout.

How long does shipping take?

Orders are typically processed within 24-48 hours. Depending on your location, standard delivery usually takes between 3 to 7 business days.

Can I return an item if I change my mind?

We offer a 14-day return policy for online purchases. Items must be returned in their original condition and packaging to be eligible for a full refund.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and various 'Buy Now, Pay Later' services to make your shopping experience as flexible as possible.

How do I sell my items to Cash Converters?

You can bring your items into any of our physical stores for an instant valuation, or use our online 'Sell Your Item' tool to receive a quote and shipping instructions.